Privacy Policy

PRIVACY POLICY

Piscine-SAV — Edition of 13 September 2026

This privacy policy describes how the company SAS MV (hereinafter "Piscine-SAV") collects, uses and protects the personal data of users and customers of the piscine-sav.com website, in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act No. 78-17 of 6 January 1978 as amended.

1. Data controller

  • SAS MV, with share capital of €1,000, registered with the Auch Trade and Companies Register under number 812 607 216 (SIRET 812 607 216 00023, VAT FR06 812 607 216).

  • Registered office: Route de Tillac D3, Zone industrielle, 32230 Marciac, France.

  • Publication director: Ludovic André.

  • Contact: contact@sas-mv.com.

  • No Data Protection Officer (DPO) has been appointed; for any question relating to your data, write to contact@sas-mv.com.

2. Personal data collected

Your data is collected directly from you. Depending on your browsing and interactions, Piscine-SAV may collect:

  • Identification and contact data: title, surname, first name, e-mail address, delivery and billing addresses, telephone number.

  • Order and billing data: products ordered, amounts, order history, invoices.

  • Payment data: bank details are processed directly by our secure payment providers; Piscine-SAV does not have access to your full card number.

  • Account data: login credentials, password (stored in hashed, non-reversible form).

  • Technical and browsing data: IP address, browser type, pages viewed, cookies and trackers (see section 8).

  • Customer relationship data: exchanges with customer service, reviews, complaints.

Mandatory nature of the data: the data indicated as mandatory when ordering or creating an account is necessary for the conclusion and performance of the contract and for compliance with our legal obligations; failing this, your order cannot be processed nor your account managed. Other data (reviews, marketing preferences) is optional.

3. Purposes and legal bases

Your data is processed for the following purposes, each based on a legal basis (Article 6 GDPR):

  • Management of orders, delivery and after-sales service — performance of the contract.

  • Management of the customer account — performance of the contract.

  • Invoicing and accounting and tax obligations — legal obligation.

  • Publication and moderation of customer reviews — consent.

  • Handling of complaints and customer service — legitimate interest.

  • Commercial prospecting and newsletters — consent (which you may withdraw at any time), or legitimate interest for existing customers regarding similar products or services.

  • Improvement of the site, audience measurement and fraud prevention — legitimate interest, and consent for non-essential cookies.

Automated decision-making: we do not make any decision producing legal effects concerning you or significantly affecting you based solely on automated processing, including profiling, within the meaning of Article 22 GDPR.

4. Recipients of the data

Your data is intended for the authorised internal departments of Piscine-SAV and, within the limits of their duties, for subcontractors and partners, in particular:

  • our secure payment providers;

  • our carriers and logistics providers;

  • our hosting provider, located in the European Union;

  • our customer review, e-mailing and audience measurement providers;

  • our online advertising and marketing providers;

  • the marketplaces on which our products are distributed;

  • where applicable, the administrative or judicial authorities when required by law.

An up-to-date list of our providers can be obtained on request at contact@sas-mv.com. Piscine-SAV does not sell or rent your personal data to third parties.

5. Transfers outside the European Union

Your data is mainly hosted and processed within the European Union. Where a provider is required to process data outside the EU, such transfers are governed either by an adequacy decision of the European Commission (including the EU–US Data Privacy Framework) or by the European Commission's standard contractual clauses. A copy of these safeguards can be obtained on request at contact@sas-mv.com.

6. Retention periods

  • Order and billing data: 10 years under accounting obligations.

  • Customer account: as long as the account is active, then deleted or anonymised after 3 years of inactivity.

  • Commercial prospecting: 3 years from the last contact.

  • Cookies and trackers: lifespan of 13 months maximum; information collected via audience measurement is kept for a maximum of 25 months; your consent choices are kept for 6 months, after which your consent is requested again.

  • Requests to exercise rights and complaints: for the time necessary to process them, then archived in accordance with legal time limits.

7. Your rights

In accordance with the GDPR and the Data Protection Act, you have the following rights:

  • right of access, rectification and erasure;

  • right to restriction of processing and right to object;

  • right to data portability;

  • right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before that withdrawal;

  • right to set directives regarding the fate of your data after your death.

You can exercise these rights by e-mail at contact@sas-mv.com. No proof of identity is required as a matter of principle; additional proof of identity may only be requested in the event of reasonable doubt about your identity. We respond within one month of receiving your request, a period that may be extended by two months given the complexity or number of requests, in which case you will be informed.

8. Cookies and trackers

The site uses cookies. Cookies that are strictly necessary for the operation of the site (basket, session, security) do not require your consent. Cookies for audience measurement, personalisation and advertising are only placed after your consent, obtained via a banner allowing you to refuse them as easily as to accept them. You can change or withdraw your choices at any time, as easily as you gave them, via the "Manage cookies" link on the site.

9. Data security

Piscine-SAV implements appropriate technical and organisational measures (secure HTTPS connection, access control, passwords stored in hashed non-reversible form) to protect your data against any unauthorised access, loss or alteration.

10. Complaint to the CNIL

After contacting us, if you consider that your rights are not respected, you have the right to lodge a complaint with the French Data Protection Authority (CNIL) — 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — www.cnil.fr.

11. Changes

Piscine-SAV reserves the right to modify this policy in order to adapt it to legal and regulatory developments. The applicable version is the one online at the time of your browsing. For any question, contact contact@sas-mv.com.

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